Covid-19 Update

August 3: The Commonwealth of Massachusetts has just issued this form for visitors to review. We have these forms for you at our office, you do not have to bring it with you. We are providing this link for you to view the form and review other information from the state government. Click the link below:

https://www.mass.gov/forms/massachusetts-travel-form

2020 Season Resort Amenities And Services Restrictions – Effective Immediately

We are following all local, state and government guidelines to keep our guest and employees safe. COVID – 19 is a contagious disease that can lead to severe illness and death.  By coming to the Resort, you voluntarily assume all risks related to exposure of COVID-19.  We expect all guests to protect themselves by bringing and implementing all safety measures required by law, the Resort, and what you feel you may need.

Closed Facilities/Amenities Due to COVID-19:

Swimming Pool Building

Exercise Room

Game Room

Ice Machine

Laundry Room

No DVD Rentals

Activities

Arrival and Departure:

Plexi-glass barriers are now in place at our front desk

Limited Office Access (only one couple per check-in/check-out registrations) at a time

Limited Office Hours 9-7 daily except for Friday and Saturdays we will remain open until 9pm for check ins.

Masks required for Front Desk staff and guests

Check Ins may be delayed due to increased sanitation protocols

Limited Services During your Stay Due to COVID-19:

The housekeeping staff will not be entering your unit during your stay.  There will be a plastic bag in your unit for dirty towels.  Please have your mask on when answering the door and you can hand the housekeeper your bag of dirty laundry.  They will hand the empty bag back to you along with your clean stack of towels.  If you miss your towel exchange you may call the front desk, and someone will get what you need ready for you to pick up at the office.

Maintenance repairs/problems will be coordinated through the front desk.

Playground

Only one family of 6 at a time may be allowed to use the playground.  Please respect your fellow owner’s and guests by not overstaying when another family is waiting.  There will be cleaning/sanitizer at the playground.  Please sanitize after using to help keep your neighbors safe.  Our staff will also come by and sanitize several times a day.

General Information

We ask for your patience and understanding, and we will do everything possible to help make your stay as pleasant as possible.  We are hoping things will go back to normal as soon as possible.  Please abide by Social Distancing rules for your health and safety.

You will need to provide your own face covering and sanitizer.

Due to price increases and availability certain paper products will be minimally priced.  We will give you your initial supply of Kleenex, bath tissue and paper towels.  Once you are out you may purchase extra supplies locally or purchase them from the front desk.  You might also want to pack some if you are coming by car.  We do apologize for all inconveniences regarding our paper products.  We are limited just as the stores are.

June 5 2020 Letter To Owners

Colonial Acres Resort
114 Standish Way West Yarmouth, MA 02673
508-775-0935
www.colonialacresresort.com

June 5, 2020

Per the order of Massachusetts Governor Baker, Colonial Acres Resort will remain closed until he announces the opening of phase 2, June 6, 2020. Governor Baker ordered us closed effective March 21, 2020 until further notice. (Weeks 16 thru 23) to date.

We realize that many owners have questions and concerns regarding their timeshare week. Since we were forced to close, many weeks have been lost due to this National pandemic. Maintenance fees are non-refundable. The maintenance fees exist to cover property expenses, taxes, insurance, utilities, repairs, renovations, furnishing, supplies and management to maintain the property and ensure the financial integrity for the Resort. We have lost much needed revenue in our operating account due to this National disaster. Rental income is a major part of our budget as it covers the shortfall of unpaid intervals by non-paying owners. Your yearly fees are not intended to be for occupancy and must be paid to maintain ownership. We must follow the Bylaw’s for condominiums.

The good news is that Cape Cod will always be a vacation destination and will return to the “good old days” when this pandemic goes away. Colonial Acres has had many renovations that have made our property a “Gold Crown” Resort by RCI standards.

Hopefully, this is a once in a lifetime situation that we as Americans will look back on as part of History. We are committed to do our absolute best to make your home away from home as comfortable, friendly, and inviting as we can. Once we open and the danger subsides and restrictions lifted, the Board of Managers will be examining the situation to determine if any accommodation can be made for missed occupancies. Please continue to go to our website in lieu of calling the resort for all COVID:19 news and updates,

Stay safe and please email the Resort with your email address for future updates.

Bob Ostellino, President

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